Return & Refund Policy requirements in United States
US websites face a patchwork of state laws — led by California's CCPA/CPRA — plus federal rules like COPPA for sites aimed at children. Coverage depends on where your customers live and your revenue.
LegalCraft asks about your business and where your customers are, then generates a return & refund policy tailored to CCPA / CPRA, State privacy laws, COPPA — not a generic template.
What your return & refund policy should include
- Return window and eligibility conditions
- Refund method and timing
- Who pays return shipping
- Exchange and store-credit options
- Non-returnable items
- Statutory cancellation rights where they apply
Frequently asked questions
Which laws apply to a return & refund policy in United States?
US websites face a patchwork of state laws — led by California's CCPA/CPRA — plus federal rules like COPPA for sites aimed at children. Coverage depends on where your customers live and your revenue. LegalCraft tailors your return & refund policy to CCPA / CPRA, State privacy laws, COPPA.
Are return policies legally required?
In the EU and UK, consumers have statutory cancellation ('cooling-off') rights your policy must respect. Elsewhere a policy isn't always mandated but is expected and reduces disputes.