Return & Refund Policy requirements in France
France applies the GDPR under the supervision of the CNIL, whose cookie guidance is actively enforced.
LegalCraft asks about your business and where your customers are, then generates a return & refund policy tailored to GDPR, ePrivacy (CNIL) — not a generic template.
What your return & refund policy should include
- Return window and eligibility conditions
- Refund method and timing
- Who pays return shipping
- Exchange and store-credit options
- Non-returnable items
- Statutory cancellation rights where they apply
Frequently asked questions
Which laws apply to a return & refund policy in France?
France applies the GDPR under the supervision of the CNIL, whose cookie guidance is actively enforced. LegalCraft tailors your return & refund policy to GDPR, ePrivacy (CNIL).
Are return policies legally required?
In the EU and UK, consumers have statutory cancellation ('cooling-off') rights your policy must respect. Elsewhere a policy isn't always mandated but is expected and reduces disputes.